We’re talking about trust, communication and diversity & inclusion in the workplace. Are you thinking about that stuff? What’s on your mind? Email firstname.lastname@example.org.
Slack, the team messaging app, has released its Future of Work Study. It’s titled Trust, Tools, and Teamwork: What Workers Want.
The study is part of Slack’s ongoing effort “to better understand not only how people work together, but how they want to work together.”
Of the study’s three takeaways, all three are great news for Feelings at Work.
Here is the first:
- “Team Relationships and Connection: 91% of workers are looking to feel closer to their work colleagues, while nearly 85% of workers want to feel more connected with their remote colleagues. Work connections are central to satisfied teams, even among distributed workers. Overall we found that Slack users are more satisfied with their workplace than non-Slack users (47% vs 37%).”
This is obviously fantastic.
It underpins our mission, to strengthen relationships in the workplace. And every time someone makes a splash with a conclusion like this, it’s great for us. It raises the visibility of an issue that is admittedly a little hard for some people to wrap their heads around.
If we were the only ones banging the drum on relationships-at-work, we’d be in trouble.
Here’s the second takeaway:
- “Modern Communication Tools: Only 31% of workers are ‘extremely satisfied’ with their current work communication tools while 76% hope to have more communication tools available to them in the future. Separately, 70% of workers say the availability of Slack would be a factor when evaluating a job offer, ranking this even higher than a fitness stipend (62%), catered lunches (59%) and weekly happy hours (57%). About three-fourths of workers, or 74%, prefer the ability to send real-time messages at work when asked about the range of communication tools available to them, from email to in-person conversations.”
This takeaway is embarrassingly helpful. It’s as if Slack called us and was like “Dudes, we really like what you’re doing. We’re rooting for you big time. We’ve decided to commission a study to help you with your marketing efforts. Tell us what you want the takeaways to be.”
If you’re hating right now, you’re thinking, “Matt this is not a real study, you buffoon. It’s a marketing document. Slack is just trying to make itself look good to attract more customers.”
And to that I would say, “No duh. I am aware. What you’re telling me is we’re aligned with Slack, a $7 billion startup. A startup at #4 on First Round Review’s list of 2019-Startups-Most-Likely-to-Skyrocket, only behind Stripe, SpaceX, and Coinbase. I’m good with that.”
No but seriously, the point of the second takeaway is that workers want more and better ways to communicate. We want that too.
Here’s the third takeaway:
- “Trust and Transparency: 80% of workers want to know more about how decisions are made in their organization and 87% want their future company to be transparent. When asked about the current state of transparency in their organization, 77% of Slack users describe their organization as transparent while 55% of non-Slack users answer the same way. Companies looking to attract top talent must understand that workers today want workplaces and tools that enable an open culture of communication and collaboration.”
I couldn’t make this **** up if I tried. Trust is so important to high-functioning teams. We talked about it last week in our post on psychological safety, the belief that you won’t be punished if you make a mistake.
So those were their three takeaways. Great news for us.
There’s one last nugget. It reinforces our decision to integrate, as opposed to building standalone software.
Slack identified 12 ways people use its platform. They highlight the two key considerations. Here’s one:
- “Slack integrates apps into the platform to reduce the cost of context-switching. Why care about app integrations? This is a major pain point for knowledge workers. A study by BetterCloud found workers at companies running on primarily cloud-based software, like many knowledge workers, interact with 34 different apps on average.”
34 different apps! Integrating with a popular platform means we’re not trying to be the 35th different app they use.
The people want integrations. Give the people what they want.
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