We’re talking about trust, communication and diversity & inclusion in the workplace. What’s on your mind? Send your musings to firstname.lastname@example.org.
A recent poll conducted by SurveyMonkey for “Axios on HBO” finds 42% of Americans still prefer in-person communication to texting, phone, email and others.
Here’s the breakdown:
A few things stick out:
- Americans prefer in-person communication to texting by a 2:1 margin. I’m thrilled. (And not in the sarcastic way.)
- The preference for in-person communication doesn’t decline for younger people. (It’s within the error margin.) That’s a relief, and I would say it runs contrary to popular opinion.
- For younger people, the increase in texting comes from decreases in phone and email, not from in-person. Email and phone are so 2006, I guess.
And I have a couple thoughts related to Feelings at Work.
Some people ask if our product is detrimental to in-person relationships. The answer is no, but it’s a good question because it highlights a misunderstanding.
We want to use this tech to improve in-person relationships. Our software is designed to get people get over the hump of sending the initial piece of feedback — of actually saying the uncomfortable thing that’s hard to say in-person.
Then it’s designed to get the people face-to-face. It’s not for people to go back and forth in a lengthy thread as they try to hash something out. Barf.
The app actually nudges people toward in-person interactions. For example, there’s no reacting or responding through the app. And, upon receiving feedback, the bot suggests that the recipient deliver a “thank you” in-person. We made it this way because our mission is to strengthen relationships. And we’ll continue to move in that direction.
In the future, I think we’ll begin view “using tech to connect in-person” as a genre. Software products like this already exist. We just don’t think of them as similar yet. A good example is Match. My wife and I met on match.com six years ago. Now our relationship is in-person. Neither of us has an account anymore, but we liked it and would recommend it. Tinder is another example. And Meetup is another.
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